Rewards Shop Terms and Conditions

  • Rewards Shop is available solely to participating members in loyalty reward programmes run and/or coordinated by Smart Trade International.
     
  • Rewards Shop can be accessed online (via www.rewards-shop.co.nz) or by contacting Smart Trade International's call centre (0800 99 76278).
     
  • All rewards are manufactured and/or provided by independent manufacturers, service providers or suppliers. 
     
  • All rewards are subject to availability and may be withdrawn or substituted at any time.
     
  • The number of rewards points required to obtain any reward may be varied at any time by Smart Trade International without prior notice.
     
  • All reasonable efforts will be made to ensure the information provided in relation to reward products or services on this website are correct. However, to the extent permitted by law, Smart Trade International does not accept any liability for the lack of completeness or correctness of such information.
     
  • All travel must be booked though the Smart Trade International call centre (Monday - Friday, 8.30am to 5.00pm) at least 24 hours prior to departure. It is the member's responsibility to satisfy any terms and conditions imposed by an airline including advance booking requirements and any fees payable due to cancellation or alteration of tickets.  
     
  • Dream Reward redemptions must be submitted through the Smart Trade International call centre (0800 99 76278). Smart Trade International reserves the right to decline Dream Reward applications without explanation. 
     
  • If you do not have enough points to redeem a particular reward an account top-up can be made by credit card (Visa and MasterCard only) or direct credit.
     
  • Smart Trade International will only accept redemptions from current members. Redemptions made by terminated or suspended members will not be honoured. 
     
  • Members are required to provide membership details prior to redeeming rewards. 
     
  • Points redeemed for rewards will be deducted from a members point balance at the time making an order and the deduction will be reflected in the member's account dashboard.
     
  • Once an order has been placed with the supplier of a product it cannot be cancelled, amended or exchanged for different product(s).  
     
  • Once a reward has been redeemed, it cannot be returned and exchanged. However a defective or damaged reward may be replaced or exchanged for another reward of equal value. The reward must be returned in new, as new or unused condition with the original packaging, instruction manuals and all accessories. A product will not be accepted for exchange unless authorised for return by Smart Trade International. Exchanged rewards may incur a restocking fee.
     
  • Rewards cannot be replaced if stolen, lost, damaged, destroyed or otherwise altered after the member has taken delivery.  
     
  • If you do not receive your reward, Smart Trade International must be notified within three months for a replacement to be issued. 
     
  • Unless advised otherwise, Smart Trade International will arrange delivery of redeemed rewards to the current address listed in the member's profile. 
     
  • Points cannot be redeemed for cash. 
     
  • All rewards are subject to the Consumer Guarantees Act 1993. 
     
  • Smart Trade International makes no warranties or representation either express or implied with respect to type, quality, standard, fitness or suitably of rewards outside of the application of the Consumer Guarantees Act.
     
  • As per New Zealand law, alcohol products will not sold to persons under the age of 18 years.